Refund and Returns Policy
Last updated: 24 September 2026
We want you to be happy with what you buy from Salon Heads Up & Beauty Spot. This policy explains how cancellations, returns and refunds work. It applies to orders placed on this website, whether delivered or collected, and does not limit your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. Changing your mind (7-day cooling-off)
You may cancel an online order without giving a reason and without penalty within 7 days of receiving the goods. To qualify:
- the products must be unopened, unused and sealed, in their original packaging and in a condition in which we can resell them;
- you must contact us within the 7 days (see “How to return an item” below) and quote your order number.
For hygiene and safety reasons we cannot take back hair-care and beauty products that have been opened or used, unless they are faulty (see section 2).
2. Faulty, damaged or incorrect items
If an item arrives damaged, is faulty, or is not what you ordered, please email us as soon as possible with your order number and clear photos of the product and the packaging. Under the CPA you are entitled to have goods that are defective or unsafe repaired, replaced or refunded within 6 months of delivery. We will arrange the return at our cost and, at your choice where the law allows, replace the item or refund you in full.
3. How to return an item
- Email info@salonheadsup.co.za (or call 021 952 9187) with your order number, the item(s) you want to return and the reason.
- We will reply with return instructions. Please do not send goods back before we have confirmed, so that nothing gets lost.
- Return the goods to Salon Heads Up, 10 Perold Street, Soneike, Kuils River, Cape Town, 7580 — by courier or by dropping them off during our trading hours. For a change-of-mind return you carry the direct cost of returning the goods; for a faulty or incorrect item we do.
Please pack returns securely. Goods damaged in transit back to us may be refused or refunded less any loss in value.
4. Refunds
- Once we have received and checked your return we will confirm by email whether the refund is approved.
- Approved refunds are paid to the original payment method (through PayFast) within 10 business days of us receiving the goods. Your bank may take a few extra days to show it.
- For a cooling-off cancellation we refund the price of the goods and the delivery charge you paid at checkout. The only cost you carry is the direct cost of returning the goods.
- If you paid for something we could not supply, we will refund you in full.
5. Exchanges
If you would rather swap an item for a different product, tell us when you contact us. Exchanges are subject to stock and to the same condition rules as returns.
6. Cancelling before we send your order
If your order has not yet been collected by the courier or handed to you, contact us and we will cancel it and refund you in full.
7. Electrical hair tools
Hair dryers, straighteners and other electrical items come with the manufacturer’s warranty. If yours is faulty, contact us with your order number and we will help you with the manufacturer’s process, in addition to your rights under the CPA.
8. Questions
Email info@salonheadsup.co.za or call 021 952 9187 (Mon–Fri 09:00–17:30, Sat 08:00–16:00, closed Sunday). See also our Terms and Conditions.